# Welcome to TeleFlow

What is TeleFlow and how can you get started using the platform?

<figure><img src="/files/YFRk2dYKMPcTEjGmgarV" alt=""><figcaption><p>TeleFlow Logo</p></figcaption></figure>

### What does TeleFlow do?

TeleFlow is a multi-functional telecommunications platform, with support for routing, call flow creation, carrier management, and much more.

### How can I get access to TeleFlow?

Signing up to TeleFlow is currently disabled, if you would like to create an account, or have a demo.  Please get in touch and let us know your interest.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f513">🔓</span> Access</td><td></td><td><a href="/pages/jW0PQTCGodbGEGDGoJEL">/pages/jW0PQTCGodbGEGDGoJEL</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f9cd">🧍</span> Tenants</td><td></td><td><a href="/pages/4eplKL4CfclJyBPyCNpz">/pages/4eplKL4CfclJyBPyCNpz</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="260e">☎️</span> Carriers</td><td></td><td><a href="/pages/syaAxc9BbvGHFkKU4tSh">/pages/syaAxc9BbvGHFkKU4tSh</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f310">🌐</span> LCRs</td><td></td><td><a href="/pages/hErnF3U0O0OjSK0beiCI">/pages/hErnF3U0O0OjSK0beiCI</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f4b3">💳</span> Tariffs</td><td></td><td><a href="/pages/EpA6b1yhwjl5yWHx2pYa">/pages/EpA6b1yhwjl5yWHx2pYa</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="25b6">▶️</span> Routes</td><td></td><td><a href="/pages/G7rJYg9RtZE9Fh5ag0PB">/pages/G7rJYg9RtZE9Fh5ag0PB</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f535">🔵</span> Accounts</td><td></td><td><a href="/pages/dxirgJKobBKZb9jNpOu8">/pages/dxirgJKobBKZb9jNpOu8</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f522">🔢</span> Numbers</td><td></td><td><a href="/pages/mmgKfJYNhPhiprCbiQYe">/pages/mmgKfJYNhPhiprCbiQYe</a></td></tr><tr><td></td><td><span data-gb-custom-inline data-tag="emoji" data-code="1f4ca">📊</span> Reports</td><td></td><td><a href="/pages/finVs0fX9q6F3TxGsA0y">/pages/finVs0fX9q6F3TxGsA0y</a></td></tr></tbody></table>


# Access


# Log In

When you navigate to [TeleFlow](https://teleflow.app) you will be prompted to sign-in automatically.

<figure><img src="/files/wus4Ma4FbCsHQPagFmN5" alt=""><figcaption><p>TeleFlow Log In page</p></figcaption></figure>

If you don't already have an account, please get in contact with us on our [website](https://teleflow.co.uk).

At the login page, please fill out your credentials, this should then navigate you to the dashboard page.


# Log Out

If you need to sign out of your account or switch accounts, navigate to the top right of the page and click on the TeleFlow Logo, which may included your name next to it.

This will invoke a dropdown which includes a logout button, as well a button to create a contact request from within the TeleFlow app.

<figure><img src="/files/W9dEVqlKxf4vSHdYnzjA" alt=""><figcaption><p>TeleFlow homepage (Top-right button highlighted)</p></figcaption></figure>


# Tenants

{% content-ref url="/pages/bwmW0aV7HUg7bnY4Z94w" %}
[Add a Tenant](/how-to/tenants/add-a-tenant)
{% endcontent-ref %}

{% content-ref url="/pages/Y1ULK3oGF2ZiCZd8VDKh" %}
[Set a Maximum Call Duration](/how-to/tenants/set-a-maximum-call-duration)
{% endcontent-ref %}

{% content-ref url="/pages/7I574GkktYgeGbmjUwWY" %}
[Set a Balance Alert (Tenant)](/how-to/tenants/set-a-balance-alert-tenant)
{% endcontent-ref %}

{% content-ref url="/pages/ZUW1sJVewdyKZ97z8z7M" %}
[Set a Maximum Spend](/how-to/tenants/set-a-maximum-spend)
{% endcontent-ref %}

{% content-ref url="/pages/dRgNu3dnDCeMw0wOQguo" %}
[Set a Concurrent Call Limit](/how-to/tenants/set-a-concurrent-call-limit)
{% endcontent-ref %}

{% content-ref url="/pages/MgMCUoRtPEJjSPzXLGlt" %}
[Exporting Tenants](/how-to/tenants/exporting-tenants)
{% endcontent-ref %}


# Add a Tenant

Once navigating to the [tenants](https://teleflow.app/tenants) page using, using the navigation menu's you can click the Add Tenant button in the top right corner of the page:

<figure><img src="/files/vP41imUnvUc6niEgEIty" alt=""><figcaption><p>TeleFlow tenant list (Add Tenant highlighted)</p></figcaption></figure>

You will then be taken to the New Tenant page where you must fill out the following required fields:

* Company Name
* Default Network Number

You should have this tenant applied to your account automatically and can use this page to adjust the A-Leg and B-Leg tariffs for the tenant.


# Set a Maximum Call Duration

Navigate to Tenants in the navigation menu, then click on the Tenant you would like to adjust.

In the tenant editor page, you can adjust the Max Call Duration for this tenant.


# Set a Balance Alert (Tenant)

Navigate to Tenants in the navigation menu, then click on the Tenant you would like to adjust.

In the tenant editor page, you can adjust the Balance Alert Amount as well as the email address to send the alert to, in the Balance Alert Email field. Note this is only the balance for this tenant.


# Set a Maximum Spend

Navigate to Tenants in the navigation menu, then click on the Tenant you would like to adjust.

In the tenant editor page, you can adjust the Max Daily Spend and Max Monthly Spend for this tenant.

This balance is deducted from the tenants own balance.


# Set a Concurrent Call Limit

Navigate to Tenants in the navigation menu, then click on the Tenant you would like to adjust.

In the tenant editor page, you can adjust the Concurrent Call Limit for this tenant.


# Exporting Tenants

You can export a list of Tenants when in the main view for the list of tenants, this will create you a CSV file and download it to your local machine.


# Carriers

{% content-ref url="/pages/ftUcWPsjmQ3YrOEwpEbZ" %}
[Add a Carrier](/how-to/carriers/add-a-carrier)
{% endcontent-ref %}

{% content-ref url="/pages/0AIVE4wndsT2UYRoBiZ5" %}
[Using Authentication](/how-to/carriers/using-authentication)
{% endcontent-ref %}

{% content-ref url="/pages/AtbiRB55MyePtsWHy9ca" %}
[Adding Custom Headers](/how-to/carriers/adding-custom-headers)
{% endcontent-ref %}

{% content-ref url="/pages/mk4OBd3viDWIfBdYtU38" %}
[Exporting Carriers](/how-to/carriers/exporting-carriers)
{% endcontent-ref %}


# Add a Carrier

Once navigating to the [carriers](https://teleflow.app/carriers) page, using the navigation menu's you can click the Add Carrier button in the top right corner of the page:

<figure><img src="/files/M7CYq4fzt22y7W5zR7zk" alt=""><figcaption><p>TeleFlow carrier list (Add Carrier highlighted)</p></figcaption></figure>

You will then be taken to the New Carrier page where you must fill out the following required fields:

* Name
* Server Address
* Network Transport
* From Number Type
* To Number Type


# Using Authentication

Some carriers require authentication. To enable this inside of TeleFlow, you can go to the Carrier Editor and toggle the 'Requires Auth' box.

Once ticked, you will be given the input fields to enter your details.


# Adding Custom Headers

To include custom headers in your traffic between the carrier, you should first add them in to the configuration. You can do this in the Carrier Editor and Click the + button near the bottom of the page.

<figure><img src="/files/D1X1hnC4JacEbrJPu1R2" alt=""><figcaption><p>Carrier editor page (Add button highlighted)</p></figcaption></figure>


# Exporting Carriers

You can export a list of Carriers when in the main view for the list of carriers, this will create you a CSV file and download it to your local machine.


# LCRs

{% content-ref url="/pages/UEmyuVn3GkdizxtOZw1I" %}
[Add a LCR](/how-to/lcrs/add-a-lcr)
{% endcontent-ref %}

{% content-ref url="/pages/ogInBdXv6umtTVoWlkOR" %}
[Show Carrier ID List](/how-to/lcrs/show-carrier-id-list)
{% endcontent-ref %}


# Add a LCR

Once navigating to the [lcrs](https://teleflow.app/lcrs) page, using the navigation menu's you can click the Add LCR button in the top right corner of the page:

<figure><img src="/files/gxildDcdJAxiHKm91Lj5" alt=""><figcaption><p>TeleFlow LCR list (Add LCR highlighted)</p></figcaption></figure>

You will then be taken to the New LCR page where you must fill out the following required fields:

* Name

You can then toggle the relevant routes and adjust the carrier for that specific route.


# Show Carrier ID List

If you need to see the list of Carriers and their ID's, you can use the 'Show Carrier ID List' button in the Carriers page, to display this in a modal.

This may be used to assist when editing the exported CSV file of the LCR's or similar exports.


# Tariffs

{% content-ref url="/pages/Yx9sS8VxBulKXIIJvdvB" %}
[Add a Tariff](/how-to/tariffs/add-a-tariff)
{% endcontent-ref %}

{% content-ref url="/pages/kv6h0F2G6SDIRxSrDeAc" %}
[Time Class](/how-to/tariffs/time-class)
{% endcontent-ref %}

{% content-ref url="/pages/BwGmLGlFfZyDaUyMuCFe" %}
[Timings](/how-to/tariffs/timings)
{% endcontent-ref %}

{% content-ref url="/pages/Fyp2Oy3cv3WzIZis20v9" %}
[Charging](/how-to/tariffs/charging)
{% endcontent-ref %}

{% content-ref url="/pages/r2pI8h5CGW36pZXxozzC" %}
[MAL / PAL](/how-to/tariffs/mal-pal)
{% endcontent-ref %}

{% content-ref url="/pages/QuGdcCe9t7Ph4mUynOgy" %}
[Exporting Tariffs](/how-to/tariffs/exporting-tariffs)
{% endcontent-ref %}


# Add a Tariff

Once navigating to the [tariffs](https://teleflow.app/tariffs) page, using the navigation menu's you can click the Add Tariff button in the top right corner of the page:

<figure><img src="/files/0y8sn2wjWRHDlf1HqfGd" alt=""><figcaption><p>TeleFlow tariff list (Add Tariff highlighted)</p></figcaption></figure>

You will then be taken to the New Tariff page where you must fill out the following required fields:

* Name

From this page you should be able to configure each Zone and the relevant configuration related to that zone.


# Time Class

Inside the Tariff Edit page, you can adjust this variable to pick between:

* Any Day
* Peak
* Off-Peak
* Weekend

As to when your zone rating takes place.


# Timings

Each tariff has control for the timings used to charge.

We have options for First Time and Sub Time, these determine when the first charge should be made, and how often afterwards the sub charge should be made.


# Charging

Adjusting the charge for a zone can be done in the Tariff Edit page as supports a values in scale of 1/100000

The charges are editable for the following sectors:

* Minimum Charge (Min Charge)
* Initial Charge
* First Charge
* Sub Charge


# MAL / PAL

Our tariffs also support fine adjustments to the Mobile Access Levy and Payphone Access Levy of each zone. Incurring a charge for such device.


# Exporting Tariffs

You can export a list of Tenants when in the main view for the list of tenants, this will create you a CSV file and download it to your local machine.

Alternatively, you can also download a CSV file for each individual Tariff configuration by pressing the 'Action' button and this will download the file to your local machine.


# Routes

{% content-ref url="/pages/5qNpMfJXJoQlMvggLCAA" %}
[Add a Route](/how-to/routes/add-a-route)
{% endcontent-ref %}

{% content-ref url="/pages/TGe9OqIVBEeVzVp5Vyvd" %}
[Exporting Routes](/how-to/routes/exporting-routes)
{% endcontent-ref %}


# Add a Route

Sometimes referred to as Routing Profile or Tariff Profile

Once navigating to the [routes](https://teleflow.app/tariffprofiles) page, using the navigation menu's you can click the Add Routing Profile button in the top right corner of the page:

<figure><img src="/files/zQrLDQSXVdXBB4SJ84H8" alt=""><figcaption><p>TeleFlow routes list (Add Route highlighted)</p></figcaption></figure>

You will then be taken to the New Routes page where you must fill out the following required fields:

* Name

After creating the route, you should be able to configure the LCRs and Tariffs that this Route uses.

You may add multiple LCRs and Tariffs to this configuration and can remove them by pressing the Red - Icon


# Exporting Routes

You can export a list of Routes when in the main view for the list of routes, this will create you a CSV file and download it to your local machine.


# Accounts

{% content-ref url="/pages/f2VkG3U3iohEGh0umkd5" %}
[Add an Account](/how-to/accounts/add-an-account)
{% endcontent-ref %}

{% content-ref url="/pages/px2XjVEcjheblxIWFpDf" %}
[Adjusting the Balance](/how-to/accounts/adjusting-the-balance)
{% endcontent-ref %}

{% content-ref url="/pages/Y1ULK3oGF2ZiCZd8VDKh" %}
[Set a Maximum Call Duration](/how-to/tenants/set-a-maximum-call-duration)
{% endcontent-ref %}

{% content-ref url="/pages/dBugG9u5bRwFjyPFfX2G" %}
[Set a Maximum Spend](/how-to/accounts/set-a-maximum-spend)
{% endcontent-ref %}

{% content-ref url="/pages/M7UYn4qnk15afgoRK1M6" %}
[Set a Concurrent Call Limit](/how-to/accounts/set-a-concurrent-call-limit)
{% endcontent-ref %}

{% content-ref url="/pages/y8sR1yHHD9v5siPLL5La" %}
[Exporting Accounts](/how-to/accounts/exporting-accounts)
{% endcontent-ref %}


# Add an Account

Once navigating to the [accounts](https://teleflow.app/accounts) page, using the navigation menu's you can click the Add Account Profile button in the top right corner of the page:

<figure><img src="/files/uXhKnA7E7yOF9QnPg6Bu" alt=""><figcaption><p>TeleFlow account list (Add Account highlighted)</p></figcaption></figure>

You will then be taken to the New Account page where you must fill out the following required fields:

* Company Name
* Prefix

After creating the account, you will need to configure the following settings:

* Billing Type
* Auth Type
  * Auth Details
* A-Leg Tariff
* B-Leg Tariff


# Adjusting the Balance

An accounts balance is a value which will be applied to the accounts usage.

This is only applicable from Pre-paid accounts and the balance here does not reflect your own balance.

By clicking on the blue 'Adjust Balance' button you may add or deduct a value from this account.

<figure><img src="/files/bag8V8XdSm6Cl2UhZFDn" alt=""><figcaption></figcaption></figure>


# Set a Maximum Call Duration

Navigate to Accounts in the navigation menu, then click on the Account you would like to adjust.

In the account editor page, you can adjust the Max Call Duration for this account.


# Set a Maximum Spend

Navigate to Accounts in the navigation menu, then click on the Account you would like to adjust.

In the account editor page, you can adjust the Max Daily Spend and Max Monthly Spend for this account.

This balance is deducted from the accounts own balance.


# Set a Concurrent Call Limit

Navigate to Accounts in the navigation menu, then click on the Account you would like to adjust.

In the account editor page, you can adjust the Concurrent Call Limit for this account.


# Exporting Accounts

You can export a list of Accounts when in the main view for the list of routes, this will create you a CSV file and download it to your local machine.


# Numbers


# Reports